Privacy Policy - Relentless Method

Relentless Method AB is the legal entity of the brand.

What information do we collect?

We collect information from you when you register on our site.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)
To send periodic emails
The email address you provide for registering, will only be used to send you information and updates regarding Relentless.

Data Encryption and Security Measures:
At Relentless, we prioritize the security and confidentiality of your data. We implement robust encryption methods and security measures to protect your information, particularly for users who connect their Google accounts to our services. Here’s an overview of our encryption practices:

Data in Transit:
All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. This ensures that your information remains secure during transmission.

Data at Rest:
We employ strong encryption algorithms to protect data stored on our servers. This includes all Google user data that we retain, such as activity data, body measurements, and sleep metrics.

Access Controls:
We utilize strict access controls and authentication mechanisms to ensure that only authorized personnel can access encrypted data. This helps prevent unauthorized access to your information.

Regular Security Audits:
We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our encryption and security systems.

Compliance with Standards:
Our encryption practices comply with industry standards and regulations to ensure the highest level of data protection.

Continuous Monitoring:
We employ continuous monitoring systems to detect and respond to potential security threats in real-time.

By implementing these encryption and security measures, we strive to maintain the confidentiality and integrity of your data, including any information shared through Google account connections. We are committed to continuously improving our security practices to adapt to evolving threats and technologies.

Health Connect by Android Data Usage
Relentless integrates with Health Connect by Android to provide enhanced health and fitness tracking capabilities. When you choose to connect Relentless with Health Connect, we may collect and process the following types of data:- Physical activity data (e.g., steps, distance traveled, calories burned)
– Body measurements (e.g., weight, height, body fat percentage)
– Sleep data (e.g., duration, quality)
– Other health-related metrics available through Health Connect

How we use Health Connect data:
We use this data to provide personalized insights, track your progress, and enhance your overall experience with Relentless. This data is treated with the utmost confidentiality and is subject to the same rigorous privacy and security measures outlined in our general privacy policy.

Data protection for Health Connect:
All data collected through Health Connect is encrypted both in transit and at rest, using industry-standard encryption protocols. We employ strict access controls to ensure that only authorized personnel can access this data for the purposes of providing and improving our services.

User rights and control:
You have full control over your Health Connect data. You can review, edit, or delete this data at any time through your device’s Health Connect settings or within the Relentless app. You can also revoke Relentless’s access to Health Connect data at any time.

Retention and deletion:
We retain Health Connect data only for as long as necessary to provide our services. If you choose to disconnect Relentless from Health Connect or delete your Relentless account, all associated Health Connect data will be promptly deleted from our systems.

Changes to Health Connect data usage:

Any changes to how we collect, use, or share Health Connect data will be communicated through updates to this privacy policy.

By connecting Relentless to Health Connect, you acknowledge and agree to these data handling practices.

Data Encryption and Security Measures
At Relentless, we prioritize the security and confidentiality of your data. We implement robust encryption methods and security measures to protect your information, particularly for users who connect their Google accounts to our services. Here’s an overview of our encryption practices:

Data in Transit:
All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. This ensures that your information remains secure during transmission.

Data at Rest:
We employ strong encryption algorithms to protect data stored on our servers. This includes all Google user data that we retain, such as activity data, body measurements, and sleep metrics.

Access Controls:
We utilize strict access controls and authentication mechanisms to ensure that only authorized personnel can access encrypted data. This helps prevent unauthorized access to your information.

Regular Security Audits:
We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our encryption and security systems.

Compliance with Standards:
Our encryption practices comply with industry standards and regulations to ensure the highest level of data protection.

Continuous Monitoring:
We employ continuous monitoring systems to detect and respond to potential security threats in real-time.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Privacy for credit card payments

We use secure payment methods with credit cards through Swedbank Pay, Stripe and Klarna. All transactions use CVV/CVV2 security code. Swedbank Pay use 3D-secure. We do not collect your credit card details, that is managed entirely by Swedbank Pay.

Garmin Connect Data

Relentless integrates with Garmin Connect to provide connected training, recovery, and health features. We receive Garmin Connect data only after you choose to connect your Garmin account and authorize the requested permissions. Data submitted to Relentless is submitted to Relentless, not to Garmin. Garmin is not responsible or liable for our handling of that data.

Data we receive

Depending on the permissions you grant, we may receive:

Activity data, including activity type, date and time, duration, distance, pace, speed, calories, heart rate, cadence, power, elevation, route, and detailed activity samples.
Health and recovery data, including steps, sleep, resting heart rate, heart-rate variability, stress, Body Battery, VO2 max, calories, and body-composition measurements.
Garmin account identifiers and authorization credentials needed to maintain the connection. We do not receive your Garmin password.

How we use Garmin Connect data

We use this data to import and display your activities, track health and training trends, calculate recovery and fitness insights, personalize training and coaching recommendations, and make relevant information available to you and, where applicable, a coach you have chosen to work with in Relentless. We do not sell Garmin Connect data or use it for advertising.

Service providers and artificial intelligence

We use trusted service providers to host, secure, maintain, and operate Relentless. Selected Garmin-derived information, such as recent activity, heart-rate, sleep, recovery, or training summaries, may also be processed on our behalf by third-party artificial-intelligence and language-model providers to generate personalized coaching explanations and recommendations. Where these services are used, they process the data on our behalf under applicable data-protection terms. Garmin Connect data is not shared with third parties for their own advertising or independent commercial purposes.

Security, retention, and deletion

Garmin Connect data is encrypted in transit using TLS and protected at rest using our technical and organizational security controls. Access is limited to authorized personnel and service providers who need it to operate the service.

We retain Garmin Connect data only for as long as needed to provide the connected features or meet applicable legal obligations. If you disconnect Garmin or revoke the relevant Garmin permissions, we stop collecting new Garmin data, delete the corresponding authorization credentials, and delete data that our systems can identify as originating from Garmin from our active product systems.

Some older records imported before source-level tracking was introduced may not be technically identifiable as Garmin-derived. Those records follow our standard retention and deletion process and may remain associated with your Relentless account after you disconnect Garmin. You can request deletion of your personal data or delete your Relentless account at any time. Limited encrypted backup copies may remain until they expire under our normal backup schedule; they are not used to provide active product features while deletion is pending.

Your choices and rights

You can disconnect Garmin in the Relentless app or revoke permissions in Garmin Connect. You may also contact us to request access to, correction of, or deletion of your Garmin Connect data. Contact details and your other privacy rights are described elsewhere in this Privacy Policy.

Changes to this section

We will obtain Garmin’s prior written approval before materially changing how Garmin Connect data is collected, used, stored, or shared, and we will reflect approved changes in this Privacy Policy.